Dealer Experience
- Blade
- Posts: 18772
- Joined: 14 Mar 2014, 18:43
- Your Bike: Kawasaki ZX10R
- Location: North West
- Has thanked: 3134 times
- Been thanked: 3767 times
Dealer Experience
Just been into a premium solus brand motorcycle dealers and have to say I had mixed feelings over the experience.
I was welcomed very politely and well looked after. Even though I made it clear I wasn't buying and had only popped in by chance whilst passing I was offered a free coffee which I thought was a nice welcome. That's where the good stopped imo.
What I did find disappointing is both sales staff I spoke too new jack sh1t about the products they were selling. Every question I asked from price to what equipment was standard involved consulting a brochure. They clearly didn't understand what a quickshifter or auto blipper was, had no idea how or what adjustments the semi active suspension made to their bikes and made the ridiculous claim that removing a cat made a road bike illegal. I explained the current MOT test had no emission testing for motorcycles and I had personally had motorcycles pass MOT's without cat's fitted on numerous occasions. It made no difference they still stuck by the fact that removing a cat made a road bike illegal and then went on to say if I opted for the factory fitted akrapovic race exhaust which i could speicify with ny new notorcycle I would have to sign a consent form basically saying I accept the factory warranty would be invalid.
Needless to say I wouldn't by from these muppets even if I was looking to make a purchase.
I'm not being big headed but I m confident I knew more about their products then they did from just having a general interest in all mototecycle and I also reckon I could do a much better job of returning sales profit and keeping customer informed, happy and confident in my ability.
I was welcomed very politely and well looked after. Even though I made it clear I wasn't buying and had only popped in by chance whilst passing I was offered a free coffee which I thought was a nice welcome. That's where the good stopped imo.
What I did find disappointing is both sales staff I spoke too new jack sh1t about the products they were selling. Every question I asked from price to what equipment was standard involved consulting a brochure. They clearly didn't understand what a quickshifter or auto blipper was, had no idea how or what adjustments the semi active suspension made to their bikes and made the ridiculous claim that removing a cat made a road bike illegal. I explained the current MOT test had no emission testing for motorcycles and I had personally had motorcycles pass MOT's without cat's fitted on numerous occasions. It made no difference they still stuck by the fact that removing a cat made a road bike illegal and then went on to say if I opted for the factory fitted akrapovic race exhaust which i could speicify with ny new notorcycle I would have to sign a consent form basically saying I accept the factory warranty would be invalid.
Needless to say I wouldn't by from these muppets even if I was looking to make a purchase.
I'm not being big headed but I m confident I knew more about their products then they did from just having a general interest in all mototecycle and I also reckon I could do a much better job of returning sales profit and keeping customer informed, happy and confident in my ability.
- Kwacky
- Posts: 38722
- Joined: 21 Oct 2013, 21:52
- Your Bike: Brutale 800RR, 1000SX Ninja
- Location: Brum
- Has thanked: 4338 times
- Been thanked: 8389 times
Re: Dealer Experience
You're right though, someone selling a product has to know what it is they're selling. How can you have confidence in buying something and rely on them to look after you for any after sales issues?
- Blade
- Posts: 18772
- Joined: 14 Mar 2014, 18:43
- Your Bike: Kawasaki ZX10R
- Location: North West
- Has thanked: 3134 times
- Been thanked: 3767 times
Re: Dealer Experience
All glitz and glam with nothing underneath I'm afraid.
Very plush showroom with great displays and product range on display but backed up by well presented staff who might as well been baboons they were that useful.
Wouldn't spend 20p in there never mind the 20 plus grand their product was priced at.
Very plush showroom with great displays and product range on display but backed up by well presented staff who might as well been baboons they were that useful.
Wouldn't spend 20p in there never mind the 20 plus grand their product was priced at.
- Blade
- Posts: 18772
- Joined: 14 Mar 2014, 18:43
- Your Bike: Kawasaki ZX10R
- Location: North West
- Has thanked: 3134 times
- Been thanked: 3767 times
Re: Dealer Experience
TriumphD6 wrote:tell us where ti was then. lol
Only kidding it was a BMW dealers
- Rossgo
- Posts: 10407
- Joined: 14 Mar 2014, 02:01
- Your Bike:
- Location: Berkshire
- Has thanked: 5280 times
- Been thanked: 1326 times
Re: Dealer Experience
I have a question wouldn't a warranty be invailid if you removed the cat off a new bike? Surely any mods not done bub them makes any warrenty invalid or is that something I have heard from salesman that is untrue?
- Blade
- Posts: 18772
- Joined: 14 Mar 2014, 18:43
- Your Bike: Kawasaki ZX10R
- Location: North West
- Has thanked: 3134 times
- Been thanked: 3767 times
Re: Dealer Experience
Speaking to Bournemouth Kawasaki they told me no effect on warranty unless the accessory was directly the cause of a failure.
- Rossgo
- Posts: 10407
- Joined: 14 Mar 2014, 02:01
- Your Bike:
- Location: Berkshire
- Has thanked: 5280 times
- Been thanked: 1326 times
- duke63
- Posts: 15513
- Joined: 22 Oct 2013, 07:34
- Your Bike: Ducati 748/853 & Triumph Street Triple 765RS
- Location: Staffordshire
- Has thanked: 4186 times
- Been thanked: 4133 times
Re: Dealer Experience
The only thing I would say is that dealers don't have the final say on warranty claims. It's always the manufacturer and they do look at the evidence they receive.
- Blade
- Posts: 18772
- Joined: 14 Mar 2014, 18:43
- Your Bike: Kawasaki ZX10R
- Location: North West
- Has thanked: 3134 times
- Been thanked: 3767 times
Re: Dealer Experience
Spot in Duke.
I have emails from Kawasaki UK saying I can fit a quick shifter to my bike if I want to and it will not effect the warranty unless the qs is directly the cause of a failure.
I have emails from Kawasaki UK saying I can fit a quick shifter to my bike if I want to and it will not effect the warranty unless the qs is directly the cause of a failure.
- Rossgo
- Posts: 10407
- Joined: 14 Mar 2014, 02:01
- Your Bike:
- Location: Berkshire
- Has thanked: 5280 times
- Been thanked: 1326 times
- Blade
- Posts: 18772
- Joined: 14 Mar 2014, 18:43
- Your Bike: Kawasaki ZX10R
- Location: North West
- Has thanked: 3134 times
- Been thanked: 3767 times
Re: Dealer Experience
That's why I did Rossgo
One of the advantages of being an old dog you know all the tricks
One of the advantages of being an old dog you know all the tricks
- Rossgo
- Posts: 10407
- Joined: 14 Mar 2014, 02:01
- Your Bike:
- Location: Berkshire
- Has thanked: 5280 times
- Been thanked: 1326 times
Re: Dealer Experience
Haha! I do exactly the same. my dad used to moan at me when I chucked away information he keeps documents due to so many cock ups in the past he can prove everything in black and white.
- kingfixer
- Posts: 2045
- Joined: 13 Mar 2014, 18:08
- Your Bike: 2019 Aprilia Dorsoduro 900
- Has thanked: 381 times
- Been thanked: 697 times
Re: Dealer Experience
I may have asked this before but does the 10 not come with a QS as standard ?Blade wrote:Spot in Duke.
I have emails from Kawasaki UK saying I can fit a quick shifter to my bike if I want to and it will not effect the warranty unless the qs is directly the cause of a failure.
https://gmrprojects.co.uk/" onclick="window.open(this.href);return false;
- Blade
- Posts: 18772
- Joined: 14 Mar 2014, 18:43
- Your Bike: Kawasaki ZX10R
- Location: North West
- Has thanked: 3134 times
- Been thanked: 3767 times
Re: Dealer Experience
The 2016 bike doss Mick but all previous versions strangely not for such a track focused bike.