2019 BMW S1000RR problems

[duke63]

Seems BMW have dropped a complete bollock here. Not good reading. Those who already have bikes are having to have engines replaced according to a few reports.

Phil Horton, Director, Motorrad UK
E-mail Customer.Service@bmw.co.uk
From
Recipient Date Subject
Attn: Prospective Owners of the new BMW S 1000 RR June 13, 2019
S 1000 RR Order Status and Production Delays
Mr XXXX
Dear: __________
I am writing to you today to update you on the above topic; a topic that is as disappointing and frustrating for BMW Motorrad UK and its Retailers as it is for yourself.
First, please let me apologise on behalf of BMW for the extensive delay that you have had to endure so far. Secondly, please excuse the lack of personalisation on this letter which is due to the fact that your data is at this stage held by your Retailer and not BMW itself.
Unfortunately, I’m sorry to have to inform you that BMW’s Plant Berlin continues to experience ongoing production delays with this brand new model. These delays are the result of supply chain issues and the nature of these delays mean that confirming expected delivery dates is very challenging.
To put the topic in context, in advance of the new bike’s 1 June launch UK Retailers were holding several hundred confirmed orders, over half of which were placed in or before the last quarter of 2018; as at today we have delivered to UK customers less than ten bikes! In addition, last Friday we were informed that worldwide RR production in Berlin will virtually cease through June and July, while the plant builds the backlog of May’s production. Therefore, even the August and September delivery dates that many UK customers were given in good faith by their Retailer may not now be met. In fact, as we currently cannot obtain a guarantee that high volume production will definitely re-commence in August, there is still a small risk that we may not even deliver every one of the currently held orders this year.
The ‘supply chain issues’ referred to above apparently centre around a single component provided by a third party that has not been able to provide acceptable quality on 100% of parts supplied. As you would expect, Plant Berlin will simply not build bikes that in any way do not meet BMW’s exacting standards, hence the very slow rate of production so far.
Separately, in the UK we face an additional issue in that over 80% of our orders are for the top of the range M Sport specification while the factory currently has a maximum capacity of 35-40%.
We understand the anticipation for this model is extremely high and can only reassure you we are working as hard as possible in the background to achieve the earliest possible delivery date for you. I can also confirm that as bikes are received in the UK they will continue to be allocated as fairly as possible based on retailer order date.
In recognition of the further disappointment this announcement will cause we would like to offer you a £500 Retailer Credit which can be used towards servicing, parts ,accessories or BMW rider wear and which will be available upon collection of your ordered S 1000 RR.
Once again, please accept my apologies for the massive inconvenience and frustration caused by the delay you are experiencing and thank you in advance for your continued patience and loyalty to the BMW Motorrad brand.
Yours faithfully

[Frankie]

At least they are informing their customers, rather than sticking their head in the sand.
Too many manufacturers don't, not good news but at least people know the score and can make their choices.

[C00kiemonster]

Thats a good thing i think - disappointing for owners, but it's a very powerful engine, pushed to its limits i imagine. It wins TT's out the box and the reviews for it are glowing.

If it wasnt way too powerful for the road, i'd love one.

At least they have found the issue now and have standards in terms of testing what suppliers are giving them.

[Blade]

What Frankie says. They are communicating with their customers and willingly compensating them for the delay.

Problems happen unfortunately, but it's how they are dealt with, that sets companys apart from others.

I would say BMW are doing the right thing behind their customers which is very good to hear.

[Kwacky]

I wouldn't be happy with an email, a £500 discount voucher and up to a 12 month wait for a new bike.

[kingfixer]

Im agreeing with Frankie, at least they are keeping you informed, though having to wait a year for a bike is maybe something I couldn't do.

[Blade]

Oooh missed the year wait bit.

Over to Yamaha for a R1M it is then

[D6]

I can sympathise with BMW. I know how difficult it can be. However, as a punter, no way I would wait. I'd buy something else.

[D41]

Is it a year wait, or just a "not this year"....six months or so?

[duke63]

Some put deposits down after the shows last autumn, doesn't look like anyway will get a bike before September at the earliest but looking more like next year. Depends how many go and buy something else i guess.

[Jack]

Their use of the word "apparently" is what I find disconcerting , it either is or it is not , there is no room for "apparently" in that statement .
I wouldn't wait for a year for a bike either , I'll take my deposit and a sum for the accrued interest while its been in their bank account and get something else instead .

[Blade]

Which specific part are they having the issues with?

[Cav]

They may still have buried their heads in the sand if the issue was their fault

[Frankie]

Their use of the word "apparently" is what I find disconcerting , it either is or it is not , there is no room for "apparently" in that statement .
I wouldn't wait for a year for a bike either , I'll take my deposit and a sum for the accrued interest while its been in their bank account and get something else instead .

I like the term accrued interest.... LOL..... Please tell me where I will change my bank account to there.

Joking aside, i would not wait that look, but as I say they are telling people so they can at least go and buy something else if they want to, rather than being strung along, with those lines of "its coming, hang on, wait a bit long" etc....

[D41]

I think it comes down to...
Buy a bike that you CAN ride.

OR...

Wait for a bike that you MIGHT ride. Eventually.

[D6]

Which specific part are they having the issues with?

I believe it is the bit that adds a sense of humour.

At the moment it is very sourfaced, stern and uncompromising. The global stock of humour juice has all been used up by UK politicians.

[duke63]

Which specific part are they having the issues with?

It’s an oil galley that hasn’t been machined properly. Which is why engines are going pop.

[Cav]

Any idea who the sub-con is?

[Kwacky]

Any idea who the sub-con is?

Triumph (Thailand) Limited

[D6]

I can neither confirm or deny sabotage