Not so much a rant as we got what we wanted in the end, but they should have just been reasonable with my wife from the outset and thats what annoyed me.
My lads bed broke a couple of months ago and despite being covered by warranty we couldn't get a replacement or repair organised due to lockdown restrictions.
We had it in writing that it was a manufacturing defect and we were covered by the 10 year warranty as the bed was 3 years old.
Someone phoned from Marks and Spencers last week and told my wife they could no longer repair the bed so they offered her 50% refund and quite insistently said if she didn't like that she would have to go to the Ombudsman. My wife said she wasn't happy and they should call back and speak to me.
I spoke to a very nice lady today who offered me a new bed to the same value, which is good as we originally bought the bed with 30% off, but she honoured the full price and for the inconvenience she offered me a 50 pound e-card in good will.
I was satisfied with that and it was a very pleasant and reasonable conversation. Why couldn't they just do that for my wife in the first place
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