Re: 2020 MV Agusta Brutale RR SCS
Posted: 17 Jul 2023, 09:45
A catch up.
The owner of DMC called me. DMC Birmingham sold me the bike. DMC are presently not an MV dealer, but their sister branch is (They're called MV London. Inventive, I know). Anyway, the owner said he'll take the bike in, have a look and sort something out for me as a good will gesture.
This call came on the evening of the day when Completely said they were going to order some parts. I emailed them straight away and told them to put everything on hold.
A couple of calls the next day and I had arranged for Completely to deliver the bike to DMC in Birmingham. The sales guy at Completely called, said he needed payment for the work done to date and delivery. No problem, half an hour's work and delivery isn't bad.
£264
You fecking what??!?!?!
They stacked up the delivery charges because "someone else has got the work and we need to make up our loss somehow. " Kunts. I'm putting in a formal letter of complaint for overcharging. But that's a another story.
Anyway, I hadn't heard from DMC for a while. I didn't want to chase them as they were doing me a favour, but it's always nice to know what's happening. I was off last Thursday so I had a ride down to have a chat with the manager and the main mech. I've known both of them for years and get on well with them.
The bike was at the back of the service area, under cover. DMC had been told that Completely had ordered new parts from MV, so DMC were going to wait for them. "That's bollocks" I said. I gave them a full update. No parts had been ordered. Completely had not spoken to MV. Completely wanted to sell me a full rear caliper upgrade CNC kit. If I didn't want that they were going to source me a second hand option. At no point did they say they were going to get me MV parts from MV. DMC didn't want Completely to cancel the order, as MV have a first come first served system for parts. If DMC took over the request, they would go to the back of the queue. So DMC were waiting to hear from Completely.
So at no fault of their own, DMC hadn't done anything to the bike.
They're going to assess the bike this week. In the meantime they'll strip a bike for the parts and fit them to mine to speed things up. They did say it'll take time, they're pretty busy so it looks like a summer without the MV. But t's a goodwill gesture so I'm not going to push them. I don't know how much I'll end up paying, if anything at all. I have asked them to get the rear wheel paint fixed so I'll have to pay for that at the very least.
So fair play to DMC's owner for the call.
Completely can feck off. That's shocking behaviour all round IMO.
The owner of DMC called me. DMC Birmingham sold me the bike. DMC are presently not an MV dealer, but their sister branch is (They're called MV London. Inventive, I know). Anyway, the owner said he'll take the bike in, have a look and sort something out for me as a good will gesture.
This call came on the evening of the day when Completely said they were going to order some parts. I emailed them straight away and told them to put everything on hold.
A couple of calls the next day and I had arranged for Completely to deliver the bike to DMC in Birmingham. The sales guy at Completely called, said he needed payment for the work done to date and delivery. No problem, half an hour's work and delivery isn't bad.
£264
You fecking what??!?!?!
They stacked up the delivery charges because "someone else has got the work and we need to make up our loss somehow. " Kunts. I'm putting in a formal letter of complaint for overcharging. But that's a another story.
Anyway, I hadn't heard from DMC for a while. I didn't want to chase them as they were doing me a favour, but it's always nice to know what's happening. I was off last Thursday so I had a ride down to have a chat with the manager and the main mech. I've known both of them for years and get on well with them.
The bike was at the back of the service area, under cover. DMC had been told that Completely had ordered new parts from MV, so DMC were going to wait for them. "That's bollocks" I said. I gave them a full update. No parts had been ordered. Completely had not spoken to MV. Completely wanted to sell me a full rear caliper upgrade CNC kit. If I didn't want that they were going to source me a second hand option. At no point did they say they were going to get me MV parts from MV. DMC didn't want Completely to cancel the order, as MV have a first come first served system for parts. If DMC took over the request, they would go to the back of the queue. So DMC were waiting to hear from Completely.
So at no fault of their own, DMC hadn't done anything to the bike.
They're going to assess the bike this week. In the meantime they'll strip a bike for the parts and fit them to mine to speed things up. They did say it'll take time, they're pretty busy so it looks like a summer without the MV. But t's a goodwill gesture so I'm not going to push them. I don't know how much I'll end up paying, if anything at all. I have asked them to get the rear wheel paint fixed so I'll have to pay for that at the very least.
So fair play to DMC's owner for the call.
Completely can feck off. That's shocking behaviour all round IMO.
Agreed.