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How not to get repeat custom

Posted: 09 Aug 2016, 14:38
by Kwacky
I used a place near to where I work. They've been recommended by several riders on a Facebook group.

Turn up 12.30 to get the bike fitted with chain and sprockets.

It took them just over 90 minutes to do it.
They told me that the Renthal alloy sprocket I've got won't last more than 3000 miles as they're for race bikes only
Complained the front sprocket was on too tight (it's a Kawasaki, they all do that)
Said that the chain was too short (lads, you need to reset the chain adjuster)
Said that the pinchbolts in the swingarm for the adjuster were too tight
Put so much lube on the new chain that it looks like I've decided to whitewall one side of my rear tyre

I was left on my own for most of the time
No updates
No offer of a drink

No general chat to see if they could get any more work out of me.

Thanks but I'm in no rush to return.

Re: How not to get repeat custom

Posted: 09 Aug 2016, 14:40
by Cav
Lol.. I bet you have confidence in the work they've done for you!

You can tell them I got numerous trackdays and over a year of riding out of my AFAM Aluminium sprockets if you like?

Did they also put the axle bracket with the adjuster lines in sideways? Had that happen to me one, my wheel was about 5 degrees out of alignment !!!

Re: How not to get repeat custom

Posted: 09 Aug 2016, 15:04
by Blade
Done 10000 miles on a HA alloy sprocket no problem but less than 2-3000 miles on an alloy sprocket. If it's HA it will be fine if you look after your chain and lube and adjust regular.

Re: How not to get repeat custom

Posted: 09 Aug 2016, 15:05
by Kwacky
It is hard anodised. It even said so on the packet :D

Re: How not to get repeat custom

Posted: 09 Aug 2016, 15:08
by Blade
Renthal do good sprockets and even if they do need replacing there not expensive.

Re: How not to get repeat custom

Posted: 09 Aug 2016, 15:09
by Kwacky
You're right on both counts.

I always keep an eye on sprocket wear. These should be fine.

Re: How not to get repeat custom

Posted: 09 Aug 2016, 15:43
by Cav
You can always feel sprocket wear too. I thought I was losing drive out of the corner as if the chain was skipping despite correct tension, the sprocket was very slightly visibly worn. Replaced the sprocket and the drive was insane!!

Re: How not to get repeat custom

Posted: 09 Aug 2016, 16:51
by Rossgo
yep I agree that's bad! Clearly they must be OK if riders do go back there time and time again but there's no reason for them not offering a drink or general chit chat. Its a shame really because we do tend to base of everything on the one experience, I know I certainly do!

Sent from my HTC One_M8 using Tapatalk

Re: How not to get repeat custom

Posted: 09 Aug 2016, 17:31
by Blade
Tbh Kwacky thinking about it I had the same issue of excessive chain lube when I installed my chain and it also was the horrible white muck.

As I never put a drop on it was the wax the manufacturer had applied. Even though I wiped the excess off I still got white jizz on my tyre for a while (blush)

Re: How not to get repeat custom

Posted: 09 Aug 2016, 17:35
by D6
Chains have lube?

Re: How not to get repeat custom

Posted: 09 Aug 2016, 17:48
by Kwacky
Blade wrote:Tbh Kwacky thinking about it I had the same issue of excessive chain lube when I installed my chain and it also was the horrible white muck.

As I never put a drop on it was the wax the manufacturer had applied. Even though I wiped the excess off I still got white jizz on my tyre for a while (blush)
That must be it then. It looks like it's been to a bukkake party

Re: How not to get repeat custom

Posted: 09 Aug 2016, 17:51
by Blade
Yeah that's definitely the manufacturers jizz by the sounds of it.

Re: How not to get repeat custom

Posted: 09 Aug 2016, 17:52
by Blade
Kwacky wrote:
Blade wrote:Tbh Kwacky thinking about it I had the same issue of excessive chain lube when I installed my chain and it also was the horrible white muck.

As I never put a drop on it was the wax the manufacturer had applied. Even though I wiped the excess off I still got white jizz on my tyre for a while (blush)
That must be it then. It looks like it's been to a bukkake party
I would not ride up to any dogging sites for a while. You may give the wrong impression and be in for a surprise lubing (giggle)

Re: How not to get repeat custom

Posted: 09 Aug 2016, 19:31
by markrsvr15
Kwacky wrote:
Blade wrote:Tbh Kwacky thinking about it I had the same issue of excessive chain lube when I installed my chain and it also was the horrible white muck.

As I never put a drop on it was the wax the manufacturer had applied. Even though I wiped the excess off I still got white jizz on my tyre for a while (blush)
That must be it then. It looks like it's been to a bukkake party
(rolf)

Re: How not to get repeat custom

Posted: 09 Aug 2016, 22:32
by kiwikrasher
Nothing worse than paying someone to do something you could do better yourself. My ex used to think I was hard on Tradies we had to the house, but I just wanted the professional job that I was paying for!

Sounds like they put the green apprentice on the job Kwacky. How did they join the chain? If it was riveted I would give it a check just for piece of mind.

Re: How not to get repeat custom

Posted: 10 Aug 2016, 09:07
by Kwacky
The chain hasn't fallen off yet, so that's a good start.

Re: How not to get repeat custom

Posted: 10 Aug 2016, 09:13
by Blade
Did you let them know of your disappointment?

If so what did they say ?

Re: How not to get repeat custom

Posted: 10 Aug 2016, 09:21
by Kwacky
I did complain about the amount of time it took them and mentioned the sprocket being HA.

The reply was that everything was on too tight and that I should use JT steel sprockets.

Re: How not to get repeat custom

Posted: 10 Aug 2016, 09:32
by Blade
In fairness if things were on tight better they took there time rather than rush it and round off fasteners and make a complete hash of it.

Have a go yourself next time. You would do a better job and do it quicker by the sounds of it (y)

Re: How not to get repeat custom

Posted: 10 Aug 2016, 09:34
by Kwacky
I am tempted to do that. I've spoken to a couple of people and they reckon if you can get the front sprocket off then it's a relatively easy job.