Dealer Experience
Posted: 21 Oct 2015, 14:19
Just been into a premium solus brand motorcycle dealers and have to say I had mixed feelings over the experience.
I was welcomed very politely and well looked after. Even though I made it clear I wasn't buying and had only popped in by chance whilst passing I was offered a free coffee which I thought was a nice welcome. That's where the good stopped imo.
What I did find disappointing is both sales staff I spoke too new jack sh1t about the products they were selling. Every question I asked from price to what equipment was standard involved consulting a brochure. They clearly didn't understand what a quickshifter or auto blipper was, had no idea how or what adjustments the semi active suspension made to their bikes and made the ridiculous claim that removing a cat made a road bike illegal. I explained the current MOT test had no emission testing for motorcycles and I had personally had motorcycles pass MOT's without cat's fitted on numerous occasions. It made no difference they still stuck by the fact that removing a cat made a road bike illegal and then went on to say if I opted for the factory fitted akrapovic race exhaust which i could speicify with ny new notorcycle I would have to sign a consent form basically saying I accept the factory warranty would be invalid.
Needless to say I wouldn't by from these muppets even if I was looking to make a purchase.
I'm not being big headed but I m confident I knew more about their products then they did from just having a general interest in all mototecycle and I also reckon I could do a much better job of returning sales profit and keeping customer informed, happy and confident in my ability.
I was welcomed very politely and well looked after. Even though I made it clear I wasn't buying and had only popped in by chance whilst passing I was offered a free coffee which I thought was a nice welcome. That's where the good stopped imo.
What I did find disappointing is both sales staff I spoke too new jack sh1t about the products they were selling. Every question I asked from price to what equipment was standard involved consulting a brochure. They clearly didn't understand what a quickshifter or auto blipper was, had no idea how or what adjustments the semi active suspension made to their bikes and made the ridiculous claim that removing a cat made a road bike illegal. I explained the current MOT test had no emission testing for motorcycles and I had personally had motorcycles pass MOT's without cat's fitted on numerous occasions. It made no difference they still stuck by the fact that removing a cat made a road bike illegal and then went on to say if I opted for the factory fitted akrapovic race exhaust which i could speicify with ny new notorcycle I would have to sign a consent form basically saying I accept the factory warranty would be invalid.
Needless to say I wouldn't by from these muppets even if I was looking to make a purchase.
I'm not being big headed but I m confident I knew more about their products then they did from just having a general interest in all mototecycle and I also reckon I could do a much better job of returning sales profit and keeping customer informed, happy and confident in my ability.